Contact Us

We’re here to help! At RatZap™, our goal is to make your experience as smooth as possible. If you have any questions about your order, our products, or need support, please reach out to us.

📧 Email Support

The fastest way to get in touch is by emailing our support team:
support@shopratzap.com

We typically respond within 24 hours.

📬 Mailing Address

RatZap™ Customer Support
444 Broadway (Route 1), Martignetti Center Unit B
Saugus, MA 01906
United States

(For correspondence only — no product returns without prior authorization.)

🕑 Business Hours

  • Monday – Saturday: 9:00 AM – 6:00 PM EST
  • Sunday: Closed

📦 Returns & Exchanges

To start a return, please visit our returns policy page or email us directly at support@shopratzap.com